TERMS & CONDITIONS
The conditions you agree with when purchasing:
The prices on our website include VAT and exclude shipping costs.
After placing your order you will receive a confirmation e-mail with an overview of your order and the total amount, including shipping costs.
Payment is made within the secure environment of Mollie (Bancontact, iDEAL, credit cards) and Paypal.
All Dodecahedron products are handmade on demand. Once the order is placed, you will receive a confirmation e-mail. From that moment on, the delivery time is approximately 2 weeks. Since we depend on the operation of Bpost, we do not guarantee an exact delivery date.
Dodecahedron is not liable for loss, damage or theft during shipment. If you have nevertheless become a victim of this, be sure to inform us. We are happy to see what we can do for you.
Products purchased through the webshop can be exchanged within a period of 14 days after delivery, if they are unused and undamaged. These can then be exchanged for another product or the purchase can be refunded. Shipping costs already paid will not be refunded.
Products that have manufacturing defects will be refunded after we are informed of such defects with the necessary proof and after the product is returned.
In both cases we ask you to contact us first by e-mail. We do not accept returns without prior communication.
In case of an exchange, costs are only associated when the price of the newly selected item is higher than the initially purchased product. Both the shipping costs for returning and any new costs for an exchange are for the account of the customer.
A product must be returned in proper packaging. This means that the product is packed and a box is sent to prevent further damage to the product. We do not accept an item that is shipped loose in a box as a valid return.
Dodecahedron reserves the right to refuse return shipments when it is suspected that the articles have already been used or when damage is suspected due to fault other than the seller or during transportation of the article.
Exchange and return from a point of sale: When you have purchased a product at one of our points of sale, you must arrange all further follow-up through that same point of sale.
You can request information and place orders via our website.
With an information request, Dodecahedron asks you for a minimum of personal data in order to be able to contact you:
If you place an order via our website, Dodecahedron asks you for a minimum of personal data in order to process your order:
You are free to enter the rest of your personal data as well.
Our main purpose in processing your personal data is to provide you with the requested services or information. As a result of placing your order on our web shop, we must use your personal data to fulfil our contractual obligations regarding your order. However, if you no longer place an order through our webshop during a period of five years following your last order, we will permanently delete your personal data from our files. In addition, your personal data will be stored in a file by Dodecahedron, in order to inform you about our activities. If you have given us your consent to do so, we may use your personal data for direct marketing via e-mail. If you decide afterwards that you no longer wish to receive such e-mails, you can have yourself removed from the distribution list by clicking the “unsubscribe” link in the e-mail. We will then immediately remove your personal data from our files.
By contacting Dodecahedron: firstname.lastname@example.org, you can always request and / or correct your personal data from us or have it removed from our database.
You also have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Drukpersstraat 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35, e-mail: email@example.com